Retail Delivery


The emergence of the anytime anywhere consumer has precipitated a growing demand for speedier online delivery and an array of more flexible customer options. Delivery and Fulfillment are quickly becoming the point of differentiation for retailers vying to cash in on burgeoning commercial opportunities entailed by the rapid increase in online shopping. Retail Delivery will probe how retailers are managing the strategic and day-to-day operational challenges associated with new customer demands: What are the key logistical issues are impacting successful home delivery, click and collect, ship from store and locker collection? What are the implementation costs and challenges associated with various models? How can retailers win on both timing and profit margins?

Crystal Ball Gazing: Aligning your Corporate Strategy with New and Shifting Customer Demands - Luke Massery, Vice President, General Manager – Groupon Goods, Groupon coming
wnCollect – introducing a global PUDO network, giving your customers control & convenience - Jonathan Matchett & Chloe Harris, wnDirect
Meeting New Customer Expectations for Speedy, Flexible Delivery and Returns - Maxim Romain, General Manager, Wayfair Europe  video
Omni-channel Delivery – winning on customer experience and ROI –Robyn Doyle, Head of e-Commerce Strategy & Planning, , Dixons Carphone Warehouse video
Click and Collect – delivering online shoppers in-store - Paolo Rangoni, Supply Chain Director, Carrefour Italy
Convenience Delivered: exceeding the demands of the modern consumer - Stuart Hill, Commercial Manager Metapack Group