Insight & Experience


The digital revolution and the rise of multi-channel has dramatically changed the way that retailers are enhancing and measuring customer experience. Retailers can not afford to miss new opportunities to embrace tools and practices designed to maximise understanding of multi-channel shopping behaviours and preferences. Customer Experience will explore key strategies for delivering winning multi-channel customer experiences: harness big data and personalisation tools to drill deeper into customer mindsets, bridge the gap between bricks and clicks to offer seamless customer journey and experiences and harness the latest technologies as a route to forming deeper customer connections. This is your opportunity to take advantage of best practice examples designed to hone your ability to maximise customer experiences, and increase customer purchasing, loyalty and profitability.

Wearable Tech, AR, and VR – What’s on the Horizon for Mobile Retail  - Mat Braddy, Chief Marketing Officer, Just Eat coming
Data and Insight to Build a Connected Customer Experience - Neil Sansom, eCommerce Director, Moss Bros Group Plc coming
Journey Mapping to Transform Customer Experiences - Ali Holmes, Head of Global eCommerce. Vodafone * This speaker requested not to have their presentation online
Leading Change in Data Engineering for eCommerce -Neil Martin, Senior Project Manager, video
Time is the real digital currency – Cristian van Tienhoven – Senior Manager, Amazon Payments

Transcending Channels for a More Connected Customer Experience - Mark Steel, Digital Operations Director, Argos