The Omnichannel Store of the Future


Customers are everywhere – in-store, online and on the move! Creating different experiences in silos is no longer relevant for the omni-channel today. Internet Retailing In-Store will give retailers the tools they need to help shoppers feel connected in more than one space and showcase strategies for aligning online with in-store. More specifically, this conference will look at how mobile can assist the shopping experience in store, through a variety of different means: free wi-fi, iPad kiosks, store map apps and mobile payments.

Top Tips for Developing a Winning Multi-Channel Shopping Experience – Jon Rudoe, Digital and Technology Director, Sainsbury’s
Online and the Rebirth of the High Street – Claire Zuurbier, Head of Development, Digital Stores, Marks and Spencer * This speaker requested not to have their presentation online
Evaluating Consumer Trends in China – Ken Ardali, Director, International e-Commerce, Alibaba Group video
Bridging Technology and Customer Experience to Win at Multichannel  - Alison Lancaster, Interim Group Marketing Director, McArthurGlen Group video